The Story Behind Our New Patch Packaging

The Problem We Had to Solve

For months, we were getting the same feedback from customers: "I love what KLORIS patches do for me, but..."

• "They arrived a bit squashed"

• "I couldn't tell which patch was which"

• "The packaging can be difficult to open and close"

Plus I saw time and again that when people first got the packs they got excited and opened them by tearing the top off - which was completely unnecessary, but that was the expectation the pouch design created. Every time I saw an instagram video of that it made me cry a little bit inside. 

When you spend years perfecting a formulation that genuinely helps people sleep better or manage daily discomfort, this kind of feedback hits hard.

As a co-founder, I had a choice: ignore it or obsess over fixing it.

Ignoring problems isn’t my style. I chose obsession.

Why This Mattered So Much to Me

I'm a perfectionist. Always have been. When you're asking customers to trust you with their wellness routine, every detail matters. That’s why we test every batch, obsess over our formulations and go deep on ingredient sourcing. 

But it wasn't just about my standards. I kept thinking about Sarah, whose patches arrived damaged. She needed those patches to work – and our subpar packaging was getting in the way.

That's when I knew we had to redesign everything from scratch.

47 Prototypes. 6 Months. One Mission.

I won't lie – this process nearly drove me mad.

• Months 1-2: I interviewed customers and analysed every piece of feedback we'd received (over 3,000 reviews)
• Month 3: Material testing and sustainability research (more on this below), testing different manufacturing partners
• Month 4: Refinement, prototyping and production testing
• Months 5-6: Production and delivery

We tested everything. Drop tests, compression tests, heat resistance, postal tests. I even left prototypes in hot cars and blazing sunshine to see how they'd handle real-world conditions.

The team probably thought I'd lost it when I tweaked the prototype for the 47th time, but I knew we hadn't got it right yet.

The Breakthrough: Drawer-Style Design

The solution came from an unexpected place: premium jewellery packaging.

I realised customers needed the same experience opening our patches as they'd get with a luxury purchase. The drawer design protects the patches completely whilst feeling special to open -  and creates a package you’d be happy to leave out on your bedside table.

No more squashed patches. No more confusion. Just a premium experience that matches the quality inside.

The Sustainability Promise

I have two young daughters, 3 months and 3 years old (yes, little Phoebe arrived midway through this project!).

Every design decision I make, I think about the world I'm leaving for them. Creating packaging that protects our planet is as important as protecting our patches.

The new packaging is:

• ✅ 100% recyclable

• ✅ Made from sustainably sourced materials

• ✅ Designed for reuse (customers are keeping the boxes!)

• ✅ Sealed with compostable bio-cellulose

The Details That Matter

Little things can have a big impact, that’s what I dived deep into the details.

Crystal-Clear Naming: No more guessing which patch does what. Our original patch names have evolved to reflect how people are using them and how they talk about their needs. 

• Sleep Time Patches → for restorative sleep with no groggy feeling when you wake.

• Muscle & Joint Patches → for all-day muscle and joint support

• Ultra CBD Patches → for the days that demand more from your body and mind.

• Menopause Balance Patches → for the you that keeps showing up - no matter what your hormones are doing.

Protection First: Drawer design prevents crushing and maintains patch integrity

Ease of Use: Opens smoothly even in low light or with tired hands

Premium Feel: Matches the quality of what's inside

What Our Customers Are Saying

"The new packaging feels like opening a gift every time." – Rachel

"Finally, patches that arrive in perfect condition!" – David

"I’m keeping the boxes - they're too beautiful to throw away." – Emma

Our Promise to You

After six months of obsessing over every detail, I can honestly say I'm proud of what we've created.

But this is just part of the journey -  we'll never stop improving your experience with KLORIS.

Because when you trust us with your wellness routine, you deserve nothing less than perfection.

Experience the New Patch Collection For Yourself

Every detail designed with your experience in mind.